Refund Policy

1. Our Commitment

We want every customer to be completely satisfied with Asphalyn. If you are not satisfied with a paid workspace plan for any reason, we offer a full refund — no questions asked.

2. 30-Day Money-Back Guarantee

You are entitled to a full refund of any payment made for a paid workspace subscription (Professional or Team) if you request the refund within 30 days of the payment date.

The refund is unconditional. You do not need to provide a reason. There are no exceptions to the 30-day window and no deductions for processing, fees, or usage.

3. How to Request a Refund

You may request a refund directly through Paddle, who acts as the merchant of record for all Asphalyn transactions, at paddle.net.

Alternatively, you may email us at contact@asphalyn.com with the following information, and we will coordinate the refund through Paddle on your behalf:

• The email address associated with your Asphalyn account
• The workspace name associated with the subscription
• The approximate date of the payment

You will receive a response within 2 business days, and the refund will be processed through Paddle, our merchant of record.

4. How Refunds Are Processed

All payments on Asphalyn are processed by Paddle, who acts as the merchant of record for every transaction. Refunds are issued by Paddle back to the original payment method used at the time of purchase.

Once a refund is approved, it typically takes 5–10 business days for the funds to appear on your statement, depending on your bank or card issuer.

5. Effect of a Refund on Your Subscription

When a full refund is approved, the associated subscription is canceled immediately — it does not continue to the end of the current billing period. You will not be charged again for that subscription, and no further renewals will occur.

Your workspace is not deleted. All of your data — HAZOP studies, nodes, rows, incidents, actions, LOPA analyses, and attachments — remains stored and readable. The workspace is moved into a restricted (read-only) state: you can view and export your existing data, but creating or editing new content is disabled.

The workspace retains its last paid plan identity so that resubscribing is a single step. When you choose to subscribe again, full access is restored immediately without any reconfiguration or data loss.

If only a partial refund is issued (for example, a goodwill credit applied by Paddle), the subscription remains active and continues to renew normally. Only a full refund triggers the immediate cancellation described above.

6. Subscriptions and Cancellation

Paid workspace subscriptions renew automatically on a monthly basis. You may cancel your subscription at any time from your workspace settings. A cancellation initiated manually stops future renewals; your workspace retains full access until the end of the current billing period.

This is different from a full refund. A refund ends the subscription immediately, as described in Section 5. A manual cancellation ends it at the close of the paid period.

If you cancel within 30 days of a payment, you may request a full refund of that payment under this policy.

7. Chargebacks

If you initiate a chargeback or payment dispute through your bank or card issuer, the associated subscription is canceled immediately, in the same manner as a full refund. The workspace moves into the restricted state described in Section 5, and no further renewals will occur.

If a chargeback is later reversed in our favor, the subscription is not automatically reactivated. You may resubscribe at any time through your workspace settings to restore full access.

We encourage you to contact us or request a refund through Paddle before initiating a chargeback. We are happy to resolve any issue directly and quickly, and a chargeback is usually the slowest route for both sides.